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Shipping

Contact Us
We can be reached by telephone at 1-800-765-9977, Fax 305-653-4614 or email us at sales@cardboardpartsbins.com.

Shipping & Delivery

Methods of Shipment Where no special instructions are specified, CardBoardPartsBins.com will exercise its best judgment in as far as the type of carrier and routing but will accept no liability for shipping charges incurred. Freight and delivery estimates are available upon request but are not guaranteed.

Orders placed Mon - Fri before 3pm EST normally ship same day and should arrive to you within 3-5 business days or less. If the item is on our site, it is guaranteed IN STOCK and ready to ship. Rush delivery available; just contact one of our friendly customer service agents for assistance.

Returns & Replacements
100% Money Back Guarantee CardBoardPartsBins.com is based on a simple principle – 100% Customer Satisfaction Guaranteed on Every Order. We offer a 15-day money back guarantee should your item be defective, wrong, or broken. We will happily replace this item and ship it to you right away. We are committed to your satisfaction. Return Policy Defective/Wrong Items or Didn’t Receive If you receive an item and it’s broken, has a defect, not working or the wrong item, call us and we’ll arrange for a replacement to be sent right away. Please contact us within 5 days of receipt of the item. Damaged in Shipment Damaged merchandise must be reported within 5 days however if you’ve signed for the item ‘free and clear’, we have no claim on the shipping company. Be sure to sign for items only when you see no visible damage to the shipment. Please contact us within 5 days and we’ll arrange for reshipment. Ordered Wrong Item or Changed Your Mind If you ordered the wrong item or simply changed your mind, we understand things happen. We will be happy to take your return if you contact us within 15 days of receipt of the item. A restocking fee of 15% will apply. How to Return an Item Returning an item is simple. Contact our customer service via email or call us toll-free 1-800-422-2522 and one of our friendly reps will take care of everything for you. To accept returns, the returned item must be 100% intact. This includes original packaging, all components, manuals, accessories, etc. If items that you return cannot be restocked, you will not be refunded the full amount. How To Return Merchandise Note: Obtain a Return Authorization Number and Return Address. We are unable to accept unauthorized returns, so please be sure to contact customer service prior to returning any items to us.

1. Email our Returns Department at returns@cardboardpartsbins.com -or- Call 1-800-422-2522 between 8:30 AM and 5:00 PM Eastern Standard Time.

You will need to provide us with the following information:
  • Your Name
  • Your Company Name
  • Order Number
  • Item Number of item(s) to be returned, Condition of the items to be returned, Complete or Missing pieces/parts, Undamaged or Damaged & Reason for Return Request
2. Clearly mark your Return Authorization number on the shipping label of your return package. To ensure proper credit, the Return Authorization should not be written on the box itself, but clearly indicated on the shipping label. Your cooperation will help avoid delayed credit for your return.

3. Mail your returned items to the address given by our returns department.
  • The goods associated with your Return Authorization must be post-dated within 7 days of Return Authorization issuance.
  • We cannot be held responsible for lost packages, so we recommend using a traceable shipping method such as UPS ground track.
  • Return credit is issued only for the product total and does not include shipping and/or handling charges.
  • If a Call Tag has been issued on defective or damaged merchandise, UPS will make 3 attempts at pick up. After 3 failed attempts to pick up the damaged goods, the Return Authorization and refund will be cancelled, leaving the customer responsible for any costs related to the reshipment of goods. Receiving your Refund After your return has been received at our warehouse, credits are typically posted to the customer’s account within 15 to 20 business days. This allows up to 5 days for processing at our warehouse, up to 5 days for processing by our returns department and up to 10 days for processing by the customer’s financial institution. You can check the status of your return at any time by contacting a friendly representative in our Returns Department *To expedite your refund, email your package tracking number to returns@cardboardpartsbins.com.
Updating Account Information

CardBoardParsBins.com offers you the ability to automatically review and change the information you submit to us by logging into the site and entering in the new information yourself. You must promptly update your personal information if it changes or is inaccurate. You can edit your profile to opt out of email newsletters, catalog mailings and special promotional offers sent to you by mail. However, you cannot opt out of any transactional emails (order confirmation, coupon requests, customer service, or sales inquiries).


   

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